Refund policy
Return & Refund Policy – Janet’s Basics
You may copy this directly into your Shopify page:
* Customers may request a return within 14 days of receiving their order.
* Returned items must be:
* Unused and in original condition
* Returned in original packaging
* Accompanied by proof of purchase
Non-returnable items include:
* Gift cards
* Sale items
* Personalized or custom products
Refunds
* Once your return is received and inspected, we will notify you regarding the approval of your refund.
* Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Orders
* If you receive a damaged, defective, or incorrect item, contact us immediately with photos of the product.
Return Shipping
* Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Contact: janetrobb2313@gmail.com